Christchurch, Southbourne, Bournemouth & Poole

Christchurch’s unique location at the confluence of the rivers Stour and Avon, and on the shores of its own spectacular natural harbour makes it the perfect destination to relax and unwind. Close to the magnificent Dorset World Heritage Coast and the tranquil New Forest National Park, Christchurch is only a short drive from Bournemouth and Poole.

Home to outstanding schools such as Christchurch Infant School who actively promote equality and harmonious relations to encourage pupils to make positive contributions to society, Mudeford Junior School, who have many sporting achievements to their name including the Government-led Sporting Games Mark,  and Twynham School who offer vast opportunities beyond the curriculum like the Ten Tors challenge and Duke of Edinburgh scheme which provides the chance to travel to the globe. Christchurch is truly an exceptional place to raise a family.

Boasting an array of activities and clubs like the Christchurch Sailing Club who host two dingy races a week from April to December, the Christchurch Rowing Club where anyone from the age of thirteen upwards can learn to row and join the crew and ShoreSports Christchurch where you can try a variety of water sports ranging from windsurfing and kayaking to stand-up paddleboarding.

In contrast to the physical activities on offer, Christchurch also offers the luxury to retreat to some of the country’s top hotels and spas. The Christchurch Harbour Hotel & Spa offers the finest food in its multi award winning restaurant “The Jetty” alongside exquisite pampering at HarSPA, relax in the sumptuous Captains Club Hotel with its award-winning spa treatments, packages and breaks, rub shoulders with celebrities at the renowned Chewton Glen Hotel & Spa, home to James Martin’s “The Kitchen”, or simply switch off and absorb the lavish surroundings of The Kings Arms Hotel, also a popular and stunning wedding venue.

Showcasing a breathtaking coastline, a town steeped in history and abundance of attractions, it is clear to see why a recent Rightmove Survey ranked Christchurch the fourth happiest place to live in the UK.

Waterside Properties (Bournemouth) Limited

35 Southbourne Grove

Southbourne

Bournemouth

Dorset BH6 3QT

Registered in England & Wales. Registration Number: 08436565

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.